Hola, voy a explicar la resolución de un caso de garantía con esta empresa Rusa.
Me hice con un pedal AMT f1 que nunca encajó del todo bien con mi equipo, ya que incrementaba el ruido de fondo.
Me dirigí a ellos para explicar el problema, y me pidieron que mandara un video que recogiese la guitarra, pedales y amplificador conectados así como el ruido que se escucha.
Por si no lo sabéis, ofrecen garantía de por vida en sus productos.
Reproduzco los mensajes y enlaces a los videos por si sirve de ayuda a algún compañero.
2.06.2023 14:45, ant ber :
Hello.
My name is Antonio Bernabé. I live in Cartagena - Murcia - SPAIN.
A few months ago a good friend gave me his AMT f1 pedal.
I really like its sound and the options it offers, but it has a serious problem of background noise that ruins the operation of my whole chain of effects.
I have read that AMT offers a lifetime warranty on their products.
Can you help me with this problem?
Best regards
Hello dear Antonio!
---------------------------------------------------------------------------------------------------------
Please provide us with the following information:
1) Make a photo of the device's serial number;
2) Make a photo of your power supply (we need to know it's technical characteristics - voltage, output current mA);
3) Please make a short video demonstration of the problem (via your smartphone) like "background noise that ruins the operation of my whole chain of effects.", show and explain us your full guitar chain scheme (with a guitar in your hands).
4) Upload these materials to a google drive, share and send us a link.
It will help us in researching the possible problem.
Thanks for your kind understanding.
I have read that AMT offers a lifetime warranty on their products.
Yes, it is!
Best Regards,
Ivan Demichev
-------------------------------------------------------------------------
13.06.2023 15:26, ant ber пишет:
Hello.
I send you the photos and a video that I think shows what is the problem of this AMT F1. The quality is not very good as the smartphone is hung with tape and it moves quite a lot. You can see that the background noise increases a lot when the F1 is in the chain, even when it is switched off.
It is as if there is a bad JFET or a ground problem. Occasionally the volume drops to 20% and it sounds distorted, but it disappears when you switch it back on and is difficult to reproduce (it's random).
I have simplified the effects chain because adding more pedals only makes the problem worse, especially when it happens with some that work with buffers (joyo plx pro).
https://drive.google.com/drive/folders/1-d7mHVCuMvMEMS_U_YUOnJ-PZJT-zOxk?usp=sharing
Best regards
----------------------------------------------------------------------------------
14.06.2023 19:47, ant ber пишет:
Hello.
One last test. F1 connected ONLY to the RETURN of the KATANA.
No Katana's preamp is used, only its power amp.
https://drive.google.com/drive/folders/105ReaTk4aunmHqnxUKSaJ8WYqNDYLlCx?usp=sharing
The noise is still unbearable.
I look forward to hearing from you.
Best regards
-----------------------------------------------------------------------------------------
Hello dear Antonio!
In this case there are two options:
Option №1. You can send us back your problematic device (F1 + power supply) to Italian warehouse, then as soon as we'll receive it we'll
ship you a new replacement (F1 + power supply) for free.
But in this case all the shipping costs to both sides will be at your expenses:
https://amt-sales.com/warranty/
Option №2. You can keep your problematic device "as it is". But instead we'll give you special 50% off discount promo code
for buying a new device AMT F1 (with a power supply included) in our European E-store - https://amt-sales.com/preamps/preamps-la/amt-f1-en/
Waiting for your decision and reply.
Best Regards,
Ivan Demichev
-------------------------------------------------------------------------------------------
30.06.2023 16:04, ant ber пишет:
Hello dear Ivan:
Thank you for replying.
As a registered member of the Spanish forum https://www.guitarristas.info, I follow the tests and comments on your products, which usually have a high valuation and performance ratings.
I hope to come to an agreement with the company you represent.
The options you are proposing, suppose to make a new economic expense, to finally obtain the same product and design that has given such a bad result with my equipment.
The discount you propose, according to your European shop is 174/2= 87 €.
It would be useful if you could provide me with a promotional discount code of 87 €, valid for any other AMT product, other than the F1, which would allow me to use it without increasing the background noise.
For example AMT Bricks F-Clean in the drive pedal mode (connected to the amp's Input).
This would be a product that, due to its high price, I could never try without this discount.
If this 3rd proposal is possible, I would study it carefully and it would certainly be the object of praise and gratitude for its solution, in https://www.guitarristas.info
Best regards.
------------------------------------------------------------------------------------------
Hello dear Antonio!
The discount you propose, according to your European shop is 174/2= 87 €.
It would be useful if you could provide me with a promotional discount code of 87 €, valid for any other AMT product, other than the F1, which would allow me to use it without increasing the background noise. For example AMT Bricks F-Clean in the drive pedal mode (connected to the amp's Input).
This would be a product that, due to its high price, I could never try without this discount.
Ok, in this case please create an account (or use yours if you have it) in the AMT European Store https://amt-sales.com/profiles-add/
Then ADD TO CART this item: https://amt-sales.com/preamps/bricks-preamps/f-clean/
In the cart https://amt-sales.com/cart/ please use this personal promo code:
xxxxxx
It will give you a discount €90 for the AMT Bricks F-Clean.
Then just pay via PayPal and we'll ship you this new device by DHL Express.
RESUMEN: Para los que no saben ingles o no quieren traducirlo. Es cierta la garantía de por vida. Las opciones de sustitución por otro F1, o descuento por la adquisición del mismo modelo, no me satisfacen y llegamos al acuerdo de obtener un descuento de 90€ por la compra del AMT Bricks F-Clean y conservo el AMT f1.
Desde este foro mi agradecimiento a AMT Tech support.
Si el post incumple alguna norma del foro, dígamelo y lo edito.
Saludos compañeros
Me hice con un pedal AMT f1 que nunca encajó del todo bien con mi equipo, ya que incrementaba el ruido de fondo.
Me dirigí a ellos para explicar el problema, y me pidieron que mandara un video que recogiese la guitarra, pedales y amplificador conectados así como el ruido que se escucha.
Por si no lo sabéis, ofrecen garantía de por vida en sus productos.
Reproduzco los mensajes y enlaces a los videos por si sirve de ayuda a algún compañero.
2.06.2023 14:45, ant ber :
Hello.
My name is Antonio Bernabé. I live in Cartagena - Murcia - SPAIN.
A few months ago a good friend gave me his AMT f1 pedal.
I really like its sound and the options it offers, but it has a serious problem of background noise that ruins the operation of my whole chain of effects.
I have read that AMT offers a lifetime warranty on their products.
Can you help me with this problem?
Best regards
Hello dear Antonio!
---------------------------------------------------------------------------------------------------------
Please provide us with the following information:
1) Make a photo of the device's serial number;
2) Make a photo of your power supply (we need to know it's technical characteristics - voltage, output current mA);
3) Please make a short video demonstration of the problem (via your smartphone) like "background noise that ruins the operation of my whole chain of effects.", show and explain us your full guitar chain scheme (with a guitar in your hands).
4) Upload these materials to a google drive, share and send us a link.
It will help us in researching the possible problem.
Thanks for your kind understanding.
I have read that AMT offers a lifetime warranty on their products.
Yes, it is!
Best Regards,
Ivan Demichev
-------------------------------------------------------------------------
13.06.2023 15:26, ant ber пишет:
Hello.
I send you the photos and a video that I think shows what is the problem of this AMT F1. The quality is not very good as the smartphone is hung with tape and it moves quite a lot. You can see that the background noise increases a lot when the F1 is in the chain, even when it is switched off.
It is as if there is a bad JFET or a ground problem. Occasionally the volume drops to 20% and it sounds distorted, but it disappears when you switch it back on and is difficult to reproduce (it's random).
I have simplified the effects chain because adding more pedals only makes the problem worse, especially when it happens with some that work with buffers (joyo plx pro).
https://drive.google.com/drive/folders/1-d7mHVCuMvMEMS_U_YUOnJ-PZJT-zOxk?usp=sharing
Best regards
----------------------------------------------------------------------------------
14.06.2023 19:47, ant ber пишет:
Hello.
One last test. F1 connected ONLY to the RETURN of the KATANA.
No Katana's preamp is used, only its power amp.
https://drive.google.com/drive/folders/105ReaTk4aunmHqnxUKSaJ8WYqNDYLlCx?usp=sharing
The noise is still unbearable.
I look forward to hearing from you.
Best regards
-----------------------------------------------------------------------------------------
Hello dear Antonio!
In this case there are two options:
Option №1. You can send us back your problematic device (F1 + power supply) to Italian warehouse, then as soon as we'll receive it we'll
ship you a new replacement (F1 + power supply) for free.
But in this case all the shipping costs to both sides will be at your expenses:
https://amt-sales.com/warranty/
Option №2. You can keep your problematic device "as it is". But instead we'll give you special 50% off discount promo code
for buying a new device AMT F1 (with a power supply included) in our European E-store - https://amt-sales.com/preamps/preamps-la/amt-f1-en/
Waiting for your decision and reply.
Best Regards,
Ivan Demichev
-------------------------------------------------------------------------------------------
30.06.2023 16:04, ant ber пишет:
Hello dear Ivan:
Thank you for replying.
As a registered member of the Spanish forum https://www.guitarristas.info, I follow the tests and comments on your products, which usually have a high valuation and performance ratings.
I hope to come to an agreement with the company you represent.
The options you are proposing, suppose to make a new economic expense, to finally obtain the same product and design that has given such a bad result with my equipment.
The discount you propose, according to your European shop is 174/2= 87 €.
It would be useful if you could provide me with a promotional discount code of 87 €, valid for any other AMT product, other than the F1, which would allow me to use it without increasing the background noise.
For example AMT Bricks F-Clean in the drive pedal mode (connected to the amp's Input).
This would be a product that, due to its high price, I could never try without this discount.
If this 3rd proposal is possible, I would study it carefully and it would certainly be the object of praise and gratitude for its solution, in https://www.guitarristas.info
Best regards.
------------------------------------------------------------------------------------------
Hello dear Antonio!
The discount you propose, according to your European shop is 174/2= 87 €.
It would be useful if you could provide me with a promotional discount code of 87 €, valid for any other AMT product, other than the F1, which would allow me to use it without increasing the background noise. For example AMT Bricks F-Clean in the drive pedal mode (connected to the amp's Input).
This would be a product that, due to its high price, I could never try without this discount.
Ok, in this case please create an account (or use yours if you have it) in the AMT European Store https://amt-sales.com/profiles-add/
Then ADD TO CART this item: https://amt-sales.com/preamps/bricks-preamps/f-clean/
In the cart https://amt-sales.com/cart/ please use this personal promo code:
xxxxxx
It will give you a discount €90 for the AMT Bricks F-Clean.
Then just pay via PayPal and we'll ship you this new device by DHL Express.
RESUMEN: Para los que no saben ingles o no quieren traducirlo. Es cierta la garantía de por vida. Las opciones de sustitución por otro F1, o descuento por la adquisición del mismo modelo, no me satisfacen y llegamos al acuerdo de obtener un descuento de 90€ por la compra del AMT Bricks F-Clean y conservo el AMT f1.
Desde este foro mi agradecimiento a AMT Tech support.
Si el post incumple alguna norma del foro, dígamelo y lo edito.
Saludos compañeros
