Pongo los consejos de line6 que me mandaron. Por si le pueden ayudar a alguien
please try this :
-uninstall HX Edit
-now reinstall HX Edit v2.81 : link direct :
Windows
https://line6.com/software/readeula.html?rid=9241
-check all but HX Stomp driver (unless you use one) in the installation dialogue
-switch off your Helix
-reset your Helix
Helix
Holding footswitch 9+10 on boot restores presets, setlists, globals and I
Rs (restores factory bundle) "THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS
-connect your Helix to another USB port if possible (avoid USB3 ports and hubs)
-reboot your PC
-try with the update mode :
Helix Floor/LT : hold FS6+12 on your Helix and switch it on to activate update mode manually
-do you see it in Line6 Updater now ? (you won't see it when the old v2.71 drivers were not updated)
-normally not required but you can try it when Line6 Updater aborts the installation:
-if the Helix is visible in L6 Updater but the update doesn't start please try with the
"Choose File" option in Line6 Updater and try with the manual flashmemory install
you can download the file at this link :
Version 2.81
Helix Floor :
https://line6.com/software/readeula.html?rid=9232
Helix LT :
https://line6.com/software/readeula.html?rid=9241
please put it somewhere on your computer and assign it in Line6 Updater via Choose File
-if it still doesn't work we'd also recommend trying the update with another computer
please make sure to always close HX Edit when using Line6 Updater